Privacy Policy.

1. Who we are

The Write Agency Ltd (“we”, “us”, “our”) is a digital media and marketing agency based at 927/928 Bishop Aboyade Cole Street, Victoria Island, Lagos, Nigeria. We operate this website, https://writeagency.org, and we are the controller of the personal data described in this policy. This policy explains what we collect, why we collect it and the choices you have, in line with the Nigeria Data Protection Act 2023.

2. What we collect

• Contact details you give us: your name, email address, phone number, and the message or brief you send through our contact form.
• Order details: your name, billing details, email address and phone number, the services you buy and your order history, collected at checkout and through your account.
• Payment information, which is handled by PAYONUS (see section 5). We do not store your full card details.
• Account details if you create an account: your username, a securely stored password and your order history.
• Technical information: your IP address, browser and device type, the pages you visit and the page that referred you, collected through cookies and similar technologies.

3. How we use your data

• To process your orders and payments and to deliver the services you buy.
• To reply to your enquiries and to take and manage your brief.
• To send order confirmations and messages about the services you have bought.
• To keep the website secure, prevent fraud and fix problems.
• To understand how the website is used and to improve it.
• To meet our legal, tax and accounting obligations.

4. Our legal basis

We process personal data where you have given your consent, where it is necessary to perform a contract with you (for example, to deliver a service you bought), where we have a legal obligation, or where we have a legitimate interest that is not outweighed by your rights, such as keeping the site secure and improving it. Where we rely on consent, you can withdraw it at any time.

5. Payments

All payments on this website are processed by PAYONUS, our payment gateway. When you pay, your payment details are entered on, or passed securely to, PAYONUS and are handled under its own terms and privacy policy. We receive confirmation of whether your payment succeeded, along with order and transaction references, but we do not see or store your full card number.

6. Who we share data with

• PAYONUS, to process your payment.
• Service providers that help us run the website, such as hosting, security, analytics and email delivery tools.
• Professional advisers, such as accountants and lawyers, where needed.
• Authorities, where the law requires it.

We do not sell your personal data. If our business is ever reorganised or sold, your data may be transferred to the new owner, who must handle it in line with this policy.

7. Cookies

We use essential cookies that keep your cart, checkout and login working, and cookies or similar tools that help us understand how the site is used and keep it secure. You can block or delete cookies in your browser settings, but parts of the site, including the cart and checkout, may not work without the essential ones.

8. Transfers outside Nigeria

Some of our service providers may store or process data outside Nigeria. Where that happens, we take steps to make sure your data is protected to a standard consistent with Nigerian data protection law.

9. How long we keep data

We keep personal data only as long as we need it for the purposes above, including to meet legal, tax and accounting requirements. When it is no longer needed, we delete or anonymise it.

10. Security

We use reasonable technical and organisational measures to protect your data. No system is completely secure, so we cannot guarantee absolute security, but we work to prevent unauthorised access, loss and misuse.

11. Your rights

Under the Nigeria Data Protection Act 2023 you may have the right to:

• ask for a copy of the personal data we hold about you;
• ask us to correct data that is inaccurate or incomplete;
• ask us to delete your data, or to restrict how we use it;
• object to our processing, and withdraw consent you have given;
• ask for your data in a portable format.

To use any of these rights, contact us using the details below. We may need to confirm your identity first. If you are unhappy with how we handle your data, you can also complain to the Nigeria Data Protection Commission.

12. Children

Our website and services are intended for businesses and adults. We do not knowingly collect personal data from anyone under 18.

13. Other websites

Our website may link to other websites. We are not responsible for their content or privacy practices, so please read their policies before sharing your data.

14. Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed, and the latest version is always on this page.