Terms of Service.

1. About these terms

These terms are an agreement between you and The Write Agency Ltd (“we”, “us”, “our”), a company based at 927/928 Bishop Aboyade Cole Street, Victoria Island, Lagos, Nigeria. By using https://writeagency.org or buying a service from us, you agree to these terms and to our Privacy Policy. If you are buying for a business, you confirm that you have the authority to bind it. If you do not agree, please do not use the website or place an order.

2. Our services

We provide digital media and marketing services, including content strategy and production, digital advertising, SEO and performance marketing, founder voice and thought leadership, newsletters, social content, website copy, UX audits, analytics reporting and brand communications. Each service is described on its product page, including what is included and whether it is a monthly retainer or a one-off project. We may update or improve our services from time to time.

3. Orders and our contract

When you add a service to your cart and check out, you are making an offer to buy it. A contract is formed when we confirm your order by email. We may decline or cancel an order, for example if a payment fails, if the information you gave is incomplete or inaccurate, or if there is a pricing error. If we cancel an order before starting work, we will tell you.

4. Prices and payment

• Prices are shown in US dollars on each product page and at checkout.
• Monthly retainers cover one month of service per purchase. They do not renew automatically. To continue, you place a new order.
• One-off projects are a fixed fee for the scope described on the product page.
• All payments are processed exclusively through PAYONUS, our only payment gateway. By paying, you also agree to PAYONUS’s own terms. We do not store your full card details.
• We start work once your payment has been confirmed.
• Advertising budgets paid to platforms such as Google, Meta and YouTube are separate from our service fee unless we agree otherwise in writing.

5. No refunds

All sales are final. We do not offer refunds, and we do not cancel an order in exchange for a refund after payment has been made. Our services involve time, planning and creative work that begin as soon as your order is confirmed, which cannot be returned. Please make sure the service you choose fits your needs before you pay, and contact us first if you are unsure. Nothing in this section limits any right you have under applicable law that cannot be excluded.

6. Your brief and how we work

After your order, we contact you to take your brief and begin the work. To deliver on time, you agree to give us accurate information, access and feedback promptly. Delivery timelines depend on how quickly you respond. Revisions are limited to those stated for the service, for example one round of revisions for the Website Copy Sprint. Work outside the described scope is a separate service.

7. Your materials

You are responsible for the materials you give us, such as text, logos, data and account access. You confirm that you have the right to use them and that they do not break the law or anyone else’s rights. We may refuse to work with material that is unlawful, misleading or harmful.

8. Intellectual property

Once you have paid in full, you may use the final deliverables we create for you for your business purposes. We keep ownership of our pre-existing materials, methods, templates and tools, and of anything we make that is not specifically created for you. Unless you ask us in writing not to, we may describe the work we have done for you in our portfolio, without disclosing confidential information.

9. Confidentiality

Each of us will keep the other’s non-public business information confidential and use it only for the purposes of the work, unless the law requires disclosure.

10. No guarantee of results

Marketing results depend on many things outside our control, including your market, budget, product, competitors and the policies of search engines and advertising platforms. We work with care and skill, but we do not guarantee any particular ranking, traffic, leads, sales or return on spend.

11. Using this website

You agree not to misuse the website, including by trying to gain unauthorised access, interfering with how it works, copying its content without permission, or using it for anything unlawful. The content, design and branding of this website belong to us or our licensors.

12. Limits on our liability

To the fullest extent the law allows, we are not liable for indirect or consequential loss, or for loss of profit, revenue, data or business opportunity. Our total liability to you for any claim connected with a service is limited to the amount you paid us for that service. Nothing in these terms excludes liability that cannot be excluded by law.

13. Suspension and ending the agreement

We may suspend or end a service if you seriously breach these terms, do not give us what we need to do the work, or if a payment is reversed or disputed. Section 5 continues to apply if that happens.

14. Changes to these terms

We may update these terms from time to time. The date at the top shows when they were last changed. The terms in force when you place an order are the ones that apply to that order.

15. Governing law

These terms are governed by the laws of the Federal Republic of Nigeria. The courts of Lagos State have jurisdiction over any dispute, unless the law requires otherwise.